Indlela yokuphikisa ukuphawula kokuziphindisela

Inothi lomhleli: Lesi sihloko sishicilelwe njengengxenye yalokho Okukhululwa Ngo-November 2022 Kwe-Airbnb. Imininingwane kungenzeka isishintshile selokhu sashicilelwa. Funda kabanzi mayelana nokukhululwa komkhiqizo wethu wakamuva.

Siyazi ukuthi aBabungazi bavame ukukhathazeka ngokuthi bangase bathole ukuphawula kokuziphindiselela. Lokhu ukuphawula kokuzivikela izivakashi ezingase zikushiye ngemva kokuba usubike ukuthi zephule omunye wemithetho yendlu yakho, zalimaza impahla yakho, noma zephula omunye umthetho obalulekile.

Isistimu yethu yokuphawula ikuvumela ukuba uphikise ukuphawula okholelwa ukuthi okokuziphindiselela.

Kufanele uzizwe ukhululekile ukubungaza izivakashi ngaphandle kokukhathazeka ngethuba lokuthoba ukubuyekeza kokuziphindiselela. Ungakwazi ukufaka isikhalazo ngokuphawula kokuziphindiselela—kungakhathaliseki ukuthi kwaphostwa nini—okuvela ezivakashini ezephula imithetho ngendlela ebucayi, enjengalokhu:

• Ukona impahla yakho

• Ukuhlala isikhathi esingaphezu kwezisibhukhile

• Ukwephula imithetho eyinhloko yendlu yakho

• Ukuba nephathi noma umcimbi ongagunyaziwe endlini yakho

Ukufaka isikhalazo ngokuphawula akuqinisekisi ukuthi kuzosuswa. Uma ufaka isikhalazo ngokuphawula, sizokucela ukuthi unikeze ubufakazi, njengezithombe noma imiyalezo nezivakashi.

Ubufakazi bakho kuzodingeka bubonise ukuthi kuye kwephulwa umthetho ngendlela ebucayi. Kufanele kucace ukuthi ukubika ukwephulwa komthetho ku-Airbnb kanye/noma isivakashi kungenzeka kuholele ekuphawuleni kokuziphindiselela.

Kuwumbono omuhle ukugcina konke ukuxhumana kwakho nezivakashi ku-inbox yakho ye-Airbnb, ukuze iqembu lethu lesevisi yamakhasimende likwazi ukubukeza kalula noma yibuphi ubufakazi. Khumbula ukuthi ngaBabungazi abayinhloko nezivakashi eziyinhloko kuphela abangafaka isikhalazo ngokuphawula.

Thola imininingwane eyengeziwe ngenqubomgomo yethu yokuphawula

Ake sithi isivakashi siyabhema endlini yakho, okuphambene nemithetho yendlu yakho. Utshela isivakashi sakho ukuthi uthole izinqamu zikagwayi egunjini lokuphumula, bese uthumela isicelo sokubuyiselwa imali ukuze uhlanzisise ngokujulile. Ekuphenduleni, isivakashi sakho siyenqaba ukukhokha futhi sishiya ukuphawula okunolaka. Ungafaka isikhalazo ngalokhu kuphawula, futhi thina sizophenya ukuze sinqume ukuthi kuyakufanelekela yini ukususwa.

ABabungazi basitshele ukuthi inqubomgomo yethu ebuyekeziwe mayelana nokuphawula okuziphindiselelayo kubasizile bakwazi ukubungaza ngokuzethemba. UMbungazi u-Leanne uthi ukuphawula okuziphindiselelayo endlini yakhe “kwahlolwa ngokushesha futhi kwasuswa lapho ngisenza isicelo. Ngakuzwa ngempela ukusekela kwe-Airbnb.”

UMbungazi u-Daniel naye uthi “ngabhekana nokuphawula engangikubona kungafanele.” “Ngingasho ukuthi [abosizo lwe-Airbnb] babe usizo kakhulu ekuxazululeni isicelo sami.”