Imikhuba engenalo ubandlululo isiza zonke izivakashi zizizwe zamukelekile

Ukubungaza ku-Airbnb kusho ukuvulela abantu abavela emhlabeni wonke indawo yakho, futhi ukungabandlululi kuyisisekelo sokubungaza. 

Isihluthulelo sokuba umbungazi ophumelelayo ukuqonda indlela yokwenza abantu abavela kuzo zonke izizinda bazizwe bekhululekile futhi besekhaya. Njengomphakathi, sizibophezele ekwamukeleni zonke izivakashi—zanoma iluphi uhlanga, inkolo, indabuko, ubuzwe, ukukhubazeka, ubulili, ukuzibonakalisa kobulili, ubulili umuntu athambekele kubo, noma ubudala—ngenhlonipho, nangaphandle kokwahlulela noma ukukhetha. 

Ukwamukela izivakashi ngokungakhethi kuyingxenye esemqoka yokuba umbungazi ophumelelayo. Lokhu kusho:

• Ukwamukela zonke izivakashi zazo zonke izizinda

• Ukunikeza okokuzithokozisa ngaphandle kokukhetha kanye nokunakekela izidingo zezivakashi 

• Ukwakha ubungani ngezici eningavumelani ngazo nenivumelana ngazo

• Ukuba nendlela yokucabanga evulekile nokuzimisela ukubuza imibuzo ukuze uthole lokho izivakashi ezingase zikudinge ekuhlaleni kwazo

I-Airbnb iqongelele imibono evela kubabungazi, izivakashi, nochwepheshe, ukuze ufake imikhuba yokungakhethi enqubweni yakho yokubungaza futhi ubungaze zonke izivakashi ngemfudumalo. Kusukela ekusetheni lokho ofaka ku-Airbnb kuya ekubhaleni ukuphawula, lezi zenzo ezituswayo zingasiza ekunciphiseni ukukhetha okuqondile futhi zikhuthaze ukuxhumana.

Ngokukwenza kucace ukuthi wamukela abantu bazo zonke izizinda, ungasiza izivakashi ezivela emiphakathini eyayibukelwa phansi zizizwe zikhululekile futhi zikufune ukubhukha indawo yakho. Sifundile lapho sikhuluma nezivakashi ukuthi abantu abavela kule miphakathi ngokukhethekile babheka ukuthi kunozwela yini ezindlini ngaphambi kokubhukha. 

Nazi ezinye zezinto ongazenza ukuze ubonise ukuthi ungumbungazi ongabandlululi:

• Kwenze kucace emishweni embalwa yokuqala yencazelo yendlu yakho ukuthi wamukela abantu bazo zonke izizinda (izibonelo ngezansi). 

• Chaza ngokunembile izici zabanezidingo zokukhubazeka zendlu yakho bese ulungisa izithombe zakho.

• Faka izabizwana zakho (izibonelo: she/her, he/him, they/them) kuphrofayili yakho. Kuyindlela yokubonisa indlela ofisa kubhekiselwe ngayo kuwe, futhi kubonisa ukuthi uyafuna nokusebenzisa izabizwana ezisetshenziswa yizivakashi zakho.

• Vula Ukubhukha Okusheshayo ukuze uvumele izivakashi ukuba zibhukhe okufake ku-Airbnb ngaphandle kwemvume yokuqala. Lokhu kubonisa nokuthi uzimisele ukubungaza noma ubani ofinyelela izimfuneko zakho zokubhukha.

• Nikeza izimvume zokuqala nezikhuthazo ezivakashini ezikuthintayo ngaphambi kokubhukha. Sifunde ukuthi izivakashi ngezinye izikhathi zithintana nababungazi ngaphambi kokubhukha ukuze zibone ukuthi zizokwamukeleka yini.

• Ngaphambi kokwenqaba isicelo sokubhukha sesivakashi, cabangisisa ngesizathu sakho. Ukhululekile yini ukuchazela isivakashi sakho ubuso nobuso?

Ungazama ukusebenzisa amazwi angabandlululi abanye Ababungazi abawasebenzisayo ezindlini zabo. Sikhulume namalungu Ebhodi Yabeluleki Bababungazi ukuze sithole lezi zibonelo:

1. U-Peter wase-San Francisco uyabhala: “Ikhaya lami liyindawo ephephile yabantu abavela kuwo wonke amaqembu abukelwa phansi nacwaswayo. Ngamukela izivakashi zazo zonke izinhlanga, izinkolo, ubulili, nobulili eziziyamanisa nabo.”

2. “Isithombe sesibili endlini yami sibonisa uphawu oluthi, ‘Zizwe usekhaya,’” kusho uShinya wase-Osaka, eJapan. UShinya ufake nesithombe esithi, “Ngiyakuhlonipha ukwamukelwa kwabantu abahlukahlukene nokungabandlululi,” njengamazwi aveza izifiso zakhe. Ungakubhala nalokhu encazelweni.

Uma indawo yakho isibhukhiwe, thumela umyalezo onemfudumalo owamukela izivakashi zakho. Ukubonisa ukuqonda—nokungafinyeleli iziphetho—kuhamba ibanga elide lapha.

• Bhala umyalezo wakho wokuzamukela onemininingwane evela kuphrofayili yesivakashi sakho. Lokhu kungahlanganisa imibuzo ngalokho esikuthandayo, idolobha esidabuka kulo, nalokho esizilibazisa ngakho.

• Sebenzisa ulimi olungagaguli ubulili nombono wokuthambekela kobulili uma ubhekisela ezivakashini zakho. Kungcono ukugwema ukufinyelela iziphetho ngobulili bomuntu noma ukuthi kunomuntu athandana naye.

• Uma isivakashi sibuza ngezidingo zabanokukhubazeka, qiniseka ukuthi uphendula imibuzo yazo bese uyabuza ukuthi kukhona yini okunye ezingase zikudinge. 

Uma ufuna ukwazi ukuthi ungathini, thatha amacebiso avela emiyalezweni yabanye ababungazi eya ezivakashini. Nazi izibonelo ezimbili:

1. UMichael waseFalcarragh, e-Ireland, uthi kuyena ukusungula ubuhlobo obunemfudumalo kusengaphambili yikona okuza kuqala. Uthi, “Njalo ngibonga izivakashi ngokucela ukuhlala endlini yethu.” “Ngibe sengisho ukuthi ngizothintana nazo uma kusondela ukuvakasha kwazo, ngizifisele usuku oluhle, bese [ngizitshela] ukuthi uma kunokuthile ezikudingayo okwamanje, zinganqikazi ukuthintana nami.”

2. USusan waseDenver uyabhala: “Ikhaya lethu yikhaya lakho. Zizwe ukhululekile. Zizwe usekhaya. Uma unemibono yokuthuthukisa indawo yethu yezivakashi, sicela usitshele.”

Izivakashi—ikakhulu lezo ezivela emiphakathini eyayibukelwa phansi—ziveze ukuthi lezi zinto zingazenza zizizwe zamukelwa kakhudlwana:

• Vumela ukuzingenela kwesivakashi uma kungenzeka, kodwa buza izivakashi zakho ukuthi zingathanda yini ukuba ube khona lapho zingena.
• Ungazivakasheli ngokungenasidingo izivakashi. Kunalokho, zinikeze iphrayivesi futhi ukwenze kucace ukuthi uyatholakala (ngokoqobo noma nge-inthanethi) uma zikudinga.

Ukuphawula kungumgogodla womphakathi onokwethenjelwa we-Airbnb. Ukubhala ukuphawula ngezivakashi zakho kuyithuba lokubonga nokunikeza umbiko owusizo. 

• Sebenzisa imithetho efanayo ukuze uhlole zonke izivakashi. 

• Bungaza izivakashi ezintsha ku-Airbnb uma ukwazi, bese uphawula ngazo ngemva kokuhlala kwazo. Ukuphawula kuhamba ibanga elide ekusizeni izivakashi ngokubhukha kwesikhathi esizayo.

• Khuthaza izivakashi ukuba zibhale ukuphawula. Sithole ukuthi izivakashi ezivela emiphakathini eyayibukelwa phansi zivame ukufunda ukuphawula ngaphambi kokubhukha ukuze zithole ukuthi ezinye izivakashi ezinjengazo zazizwa zamukelekile yini.

Qiniseka ukuthi ulandela le mikhuba yokungakhethi, ikakhulu uma usemusha ekubungazeni. Khumbula ukuthi izinto ezibaluleke kunazo zonke uma kuziwa ekwamukeleni zonke izivakashi ukubuza imibuzo ngezidingo zezivakashi zakho nokugcina imizila yokuxhumana ivulekile. 

Ungavula umnyango wokwamukelana ngokubuza izivakashi zakho, Yini oyidingayo ukuze uzizwe unethezekile futhi wamukelekile endaweni yami? Futhi, kungenzeka, ngokwenza kanjalo, uzobe wenza kube lula ngezivakashi zakho ukuba zivule umnyango wakho ngokoqobo futhi zikujabulele ngempela ukuhlala endaweni yakho.