Phawula: Lesi sihloko sibalulekile uma uthenge umshwalense wohambo nge-Europ Assistance ngaphambi kuka-March 31, 2025 (Wamakhasimende ase-Netherlands), ngo-April 17, 2025 (Wamakhasimende e-Ireland, e-Italy, e-Austria, eSpain, ePortugal nase-Germany) nango-May 15, 2025 Wamakhasimende e-UK. Uma uthenge umshwalense wokubhukha nge-Europ Assistance ngaphambi kuka-April 17, 2025 (Wamakhasimende e-France), sicela ubheke lesi sihloko ukuze uthole imininingwane yekhavareji.
Kusukela ngo-September 2022, izivakashi ezihlala e-United Kingdom, e-Germany, eSpain, e-Italy, e-Ireland, e-Netherlands, e-Austria, nase-Portugal zingathenga umshwalense wohambo ekhasini lokukhokha.
Izinqubomgomo zomshwalense wohambo zinikezwa yi-Generali's Europ Assistance Group, ehweba ngaphansi kwegama le-Europ Assistance e-EU nase-UK.
Awuhlali kuleli zwe noma isifunda? Thola imininingwane eyengeziwe yokuthi umshwalense utholakala kuphi. Izivakashi kuyo yonke indawo zingathenga nomshwalense wohambo ngaphandle kwe-Airbnb, ngokuqondile ngewebhusayithi yenkampani yomshwalense wohambo noma ngokuthenga esayithini yokuqhathanisa.
Uzonikezwa inketho yokufaka umshwalense wohambo ekhasini lokuphuma lapho wenza ukubhukha kwakho kwe-Airbnb. Ngaphambi kokuba wenze kanjalo, qiniseka ukuthi ubuyekeza imininingwane yenqubomgomo yomshwalense enikezwayo nokuthi yini evikelwe ukuze uqiniseke ukuthi ikulungele.
Kungekudala ngemva kokuba ukubhukha kwakho sekuqinisekisiwe, uzothola i-imeyili eqinisekisa ukuthenga kwakho umshwalense futhi unikeze ikhophi yenqubomgomo yakho yomshwalense. Leyo imeyili izohlanganisa nelinki yekhasi lakho lemininingwane yenqubomgomo, okuyilapho ungakhansela khona inqubomgomo yakho, uqale isimangalo, nokunye.
Inqubomgomo yakho yomshwalense wohambo izobuyekezwa ngokuzenzakalelayo uma izinsuku zokubhukha kwakho noma zesibalo sezivakashi zishintsha futhi kungekho simangalo kunqubomgomo ekhona. Uma ushintsho luthinta ingqikithi yenani lokubhukha kwakho, uzokhokhiswa noma ubuyiselwe imali elungisiwe yomshwalense wakho wohambo.
Inqubomgomo yomshwalense wohambo we-Europ Assistance ihlanganisa:
Nakuba ubhubhane lungavikelwe umshwalense wohambo, i-COVID-19 ivikelwe kwezinye izimo ngoba ibhekwa njengesifo esibi kakhulu. Ukugula okungalindelekile kuyisizathu esivikelwe ngaphansi kokukhansela uhambo, usizo lwezokwelapha, nezinzuzo zokunciphisa uhambo. Awuvikelwe ekuphazamisekeni kohambo okubangelwe yi-COVID-19, njengokuvalwa kwemingcele nemiyalo yokuhlukaniswa wedwa.
Sicela uqaphele ukuthi uma ufake isimangalo ngenxa ye-COVID-19, uzocelwa ukuthi unikeze amadokhumenti abonisa ukuthi wena, ilungu lomndeni (ngokwesibonelo, ingane yakho), noma othile ohlala nawe endaweni yokuhlala ye-Airbnb etholakale enkabeni engaphansi kokuqondiswa kwe-inthanethi noma komuntu oqeqeshiwe wezokwelapha ofanelekile.
Yonke inqubomgomo ihlanganisa isivakashi esiyithengile nabantu abahlala nabo endaweni yokuhlala ye-Airbnb. Laba bantu akudingeki bafakwe ekubhukheni kwe-Airbnb noma babizwe kule nqubomgomo ukuze bahlanganiswe, futhi azikho imingcele yobudala.
Izakhamuzi zase-UK zingakhansela inqubomgomo yazo zingakapheli izinsuku ezingu-14 zokuthenga ukuze zibuyiselwe imali ephelele. Sicela uphawule ukuthi awukwazi ukukhansela inqubomgomo yakho ngemva kokuba usuhambile ohambweni lwakho noma uqale isimangalo, ngisho noma ungaphakathi kwenkathi yokupholisa yezinsuku ezingu-14.
Ukuze ukhansele ipholisi yakho, vele uye ekhasini lakho lokubuka isivikelo bese ukhetha okuthi Khansela ipholisi.
Izimangalo zisingathwa ngu-Europ Usizo kusukela ekuqaleni kuze kube sekugcineni. Ungaqala ikleyimu ngokuya ekhasini lakho lokubuka isivikelo bese ukhetha okuthi Qalisa ikleyimu noma ngokuthintana ne-Europ Assistance ngokuqondile.
Uma unemibuzo mayelana nepholisi yakho, udinga usizo ngesimangalo, noma ufuna usizo lokuhamba uxhumane ne-Europ Assistance ngokushayela ucingo +44 (0) 203 7888 656 noma uthumele i-imeyili ku-infoairbnb@roleurop.com.
Ezakhamuzini zase-UK, umshwalense wohambo uqinisekiswe yi-Europ Assistance S.A. UK Branch.
I-Europ Assistance S.A. iqondiswa yi-French Supervisory authority (ACPR), 4, place de Budapest, CS92459 - 75436 Paris Cedex 09, France. I-Europ Assistance S.A. UK Branch igunyazwe yi-Prudential Regulation Authority. Kuncike emthethweni yi-Financial Conduct Authority kanye nomthethonqubo olinganiselwe yi-Prudential Regulation Authority. Imininingwane mayelana nezinga lomthetho wethu nge-Prudential Regulation Authority iyatholakala uma ucela.Inombolo yokubhalisa ye-FCA ye-Europ Assistance S.A. UK Branch ithi 203084.
Ezakhamuzi zase-UK, lo mshwalense wohambo uhlelwa yi-Airbnb UK Services Limited. I-Airbnb UK Services Limited ingummeleli oqokwe we-Aon UK Limited, ogunyaziwe futhi kulawulwa yi-Financial Conduct Authority. Inombolo yokubhalisa ye-FCA ye-Aon UK Limited ithi 310451, ungakuhlola lokhu ngokuvakashela okuthi Financial Services Register | FCA noma ngokufonela inombolo ethi 0800 111 6768. Umshwalense Wohambo uyatholakala ezivakashini ezineminyaka engu-18 nangaphezulu. Imigomo nemibandela ephelele iyasebenza. Umshwalense Wohambo uqondiswa yi-Financial Conduct Authority, imikhiqizo namasevisi asele akuyona imikhiqizo elawulwayo ehlelwe yi-Airbnb UK Services Limited. FP.AFF.343.LC
Uzonikezwa inketho yokufaka umshwalense wohambo ekhasini lokuphuma lapho wenza ukubhukha kwakho kwe-Airbnb. Ngaphambi kokuba wenze kanjalo, qiniseka ukuthi ubuyekeza imininingwane yenqubomgomo yomshwalense enikezwayo nokuthi yini evikelwe ukuze uqiniseke ukuthi ikulungele.
Kungekudala ngemva kokuba ukubhukha kwakho sekuqinisekisiwe, uzothola i-imeyili eqinisekisa ukuthenga kwakho umshwalense futhi unikeze ikhophi yenqubomgomo yakho yomshwalense. Leyo imeyili izohlanganisa nelinki yekhasi lakho lemininingwane yenqubomgomo, okuyilapho ungakhansela khona inqubomgomo yakho, uqale isimangalo, nokunye.
Inqubomgomo yakho yomshwalense wohambo izobuyekezwa ngokuzenzakalelayo uma izinsuku zokubhukha kwakho noma zesibalo sezivakashi zishintsha futhi kungekho simangalo kunqubomgomo ekhona. Uma ushintsho luthinta ingqikithi yenani lokubhukha kwakho, uzokhokhiswa noma ubuyiselwe imali elungisiwe yomshwalense wakho wohambo.
Inqubomgomo yomshwalense wohambo we-Europ Assistance ihlanganisa:
Nakuba ubhubhane lungavikelwe umshwalense wohambo, i-COVID-19 ivikelwe kwezinye izimo ngoba ibhekwa njengesifo esibi kakhulu. Ukugula okungalindelekile kuyisizathu esivikelwe ngaphansi kokukhansela uhambo, usizo lwezokwelapha, nezinzuzo zokunciphisa uhambo. Awuvikelwe ukuphazamiseka kohambo okubangelwe yi-COVID-19, njengokuvalwa kwemingcele nemiyalo yokuhlukaniswa wedwa.
Sicela uqaphele ukuthi uma ufake isimangalo ngenxa ye-COVID-19, uzocelwa ukuthi unikeze amadokhumenti abonisa ukuthi wena, ilungu lomndeni (ngokwesibonelo, ingane yakho), noma othile ohlala nawe endaweni yokuhlala ye-Airbnb etholakale enkabeni engaphansi kokuqondiswa kwe-inthanethi noma komuntu oqeqeshiwe wezokwelapha ofanelekile.
Yonke inqubomgomo ihlanganisa isivakashi esiyithengile nabantu abahlala nabo endaweni yokuhlala ye-Airbnb. Laba bantu akudingeki bafakwe ekubhukheni kwe-Airbnb noma babizwe kule nqubomgomo ukuze bahlanganiswe, futhi azikho imingcele yobudala.
Izakhamuzi zase-EU (ngaphandle kwe-France) zingakhansela ipholisi yazo zingakapheli izinsuku ezingu-14 ngemva kokuthenga ukuze zibuyiselwe imali ephelele yephrimiyamu Sicela uphawule ukuthi awukwazi ukukhansela inqubomgomo yakho ngemva kokuba usuhambile ohambweni lwakho noma uqale isimangalo, ngisho noma ungaphakathi kwenkathi yomusa wezinsuku ezingu-14.
Ukuze ukhansele ipholisi yakho, vele uye ekhasini lakho lokubuka isivikelo bese ukhetha okuthi Khansela ipholisi.
Izimangalo zisingathwa ngu-Europ Usizo kusukela ekuqaleni kuze kube sekugcineni. Ungaqala ikleyimu ngokuya ekhasini lakho lokubuka isivikelo bese ukhetha okuthi Qalisa ikleyimu noma ngokuthintana ne-Europ Assistance ngokuqondile.
Uma unemibuzo mayelana nenqubomgomo yakho, udinga usizo ngesimangalo, noma ufuna usizo lohambo:
Inqubomgomo yomshwalense wohambo echazwe kulesi sihloko igunyazwe yi-Europ Assistance S.A.(EASA), esebenza nge-Irish Branch yayo, i-Europ Assistance S.A. Irish Branch (EAIB), indawo yayo eyinhloko yebhizinisi eyi-Ground Floor, Block B, Riverside IV, SJRQ, Dublin 2, Ireland, DO2 RR77 futhi ibhaliswe ku-Iish Companies Registration Office ngaphansi kwenombolo ethi 907089. I-EASA igunyazwe yi-French Supervisory authority, i-Autorité de Contrôle Prudentiel et de Résolution, 4 place de Budapest, CS92459 – 75436 Paris Cedex 09, France ne-EAIB iqondiswa yi-Central Bank of Ireland ngemithetho yokuqhuba ibhizinisi.
Izakhamuzi zase-EU ezithenge umshwalense ngaphambi kuka-16 September 2025: Umshwalense wohambo unikezwa ngumlamuleli womshwalense i-Aon Iberia Correduria de Seguros y Reaseguros S.A.U., esizwa yi-Airbnb Marketing Services S.L.U. esebenza njengomlingani wangaphandle. Ihhovisi elibhalisiwe le-Aon lise-C/Velázquez, 86D, 28006-Madrid, Spain. I-Aon ibhaliswe ku-Commercial Registry of Madrid ku-Sheet M-19857, Ivolumu 1577, Ikhasi 122, inombolo kamazisi wentela A-28109247, futhi ibhaliswe ku-Directorate-General of Insurance and Pension Funds ’Register of Insurance and Reinsurance Distributors ngaphansi kwenombolo J0107. I-Aon inomthamo wezezimali nomshwalense oyiphrofeshinali, ngokusho kwe-Royal Decree-law 3/2020, ka-4 February 2020, ezinyathelweni eziphuthumayo ezidluliselwa emthethweni wase-Spain iziqondiso ezihlukahlukene ze-European Union emkhakheni wokuthengwa komphakathi emikhakheni ethile; umshwalense wangasese; izinhlelo zempesheni nezimali; ukumangalelwa kwentela nentela.
Ngemva kuka-September 2025 (ngemva kokudluliselwa ku-ASIASL/Europ Assistance): Umshwalense wakho wohambo uphethwe yi-Airbnb Spain Insurance Agency, S.L.U., (ASIASL), i-ejensi yomshwalense ezimele ebhaliswe eSpain ngenombolo ethi AJ0364 ku-Adalmistrative Registry of Insurance Distributors of the Directorate General for Insurance and Pension Funds. Ihhovisi elibhalisiwe le-ASIASL yi-Calle Casanova, número 2-4, P.9, 08011, Barcelona, Spain. Uma kwenzeka wenqaba ukudluliselwa, umshwalense wakho wohambo uphathwa yi-Europ Assistance S.A. Irish Branch. Izinzuzo namasevisi epholisi yomshwalense zichaziwe futhi zingaphansi kwezimo ezithile nokukhishwayo.