Inqubomgomo Yokungabandlululi

Kugcine ukubuyekezwa: May 13, 2025

Umphakathi we-Airbnb wakhiwa izigidi zabantu abavela emhlabeni wonke abaletha amasiko ahlukahlukene, izindinganiso, nezindinganiso. Ukuzinikela kwethu ekuhlanganiseni abantu ngokukhuthaza okokuzithokozisa okunenjongo nokwabelwana ngakho kuhambisana nezimiso zenhlonipho nokungabandlululi. Kule migqa, sicela ukuthi abasebenzisi bethu:

• Vumelana Nokuzibophezela Komphakathi wethu, okudinga ukuthi wonke umuntu osebenzisa i-Airbnb aphathane ngenhlonipho kungakhathaliseki uhlanga, inkolo, imvelaphi yobuzwe, ubuzwe, ukukhubazeka, ubulili, ubuntu bobulili, ukuthambekela kobulili, ukuthambekela kobulili, noma ubudala.
• Thobela Inqubomgomo Yokungabandlululi engezansi.

Inqubomgomo Yokungabandlululi Ye-Airbnb

Inqubomgomo Yokungabandlululi ye-Airbnb isebenza kuyo yonke i-Airbnb nazo zonke izindlu zayo-izindlu, amasevisi, nokokuzithokozisa.

Sivimbela abasebenzisi, okuhlanganisa abasizi nabantu abahamba nabo, ukuba babandlulule abanye ngokusekelwe kulezi zici ezilandelayo ezivikelwe:

• Umjaho
• Inkolo
• Ubulili
• Iminyaka yobudala ka-
• Ukukhubazeka
• Isteyithasi somndeni (ukuba nezingane)
• Isteyithasi somshado (ukushada noma cha)
• Ubuhlanga
• Isizwe esivela kuso
• Ukuthambekela kwezocansi
• Ucansi
• Ubulili obungubani
• I-Caste
• Ukukhulelwa nezimo zempilo ezihlobene nazo

Ukwenqaba Isevisi noma Ukwelashwa Okuhlukile

Abasebenzisi be-Airbnb akufanele baphathe amalungu omphakathi we-Airbnb ngendlela ehlukile noma benqabe isevisi kothile ngenxa yezici zabo ezivikelwe noma umbono wokuthi banesici esivikelekile. Ezinye izibonelo zalokhu zihlanganisa:

• Ukwenqaba noma ukukhansela ukubhukha.
• Ukubeka imigomo, imibandela, noma imithetho yendlu ehlukile (isb: imikhawulo ehlukile ekungeneni, izindleko, noma ezinye izimfuneko ezihlobene nokufakwe ku-Airbnb noma inqubo yokubhukha).
• Ukubonisa okuthandayo noma ngokumelene nohlobo oluthile lwesivakashi.

Ukuze kusizwe izivakashi zenze izinqumo ezinolwazi, ababungazi bamukelekile ukunikeza imininingwane mayelana nekhaya, isevisi, noma okokuzithokozisa, kodwa ekugcineni isinqumo sokuthi indlu iyafaneleka yini esivakashini, umndeni wabo, noma abantu abahamba nabo, sinqunywa yisivakashi. Ngezansi sihlanganisa isiqondiso esengeziwe ngeminyaka nesimo somndeni, ukukhubazeka, nobunikazi bobulili.

Isteyithasi Sobudala Nesimo Somndeni

Ababungazi be-Airbnb bangase:

• Nikeza imininingwane enembile mayelana nezici zendlu, isevisi, noma okokuzithokozisa (noma ukungabi nezici) ezingenza isivakashi sinqume ukuthi indlu ayizifanele izivakashi ezineminyaka ethile noma izivakashi ezinezingane noma izinsana.
• Emakhaya aseFlorida, kudingeka iminimamu yeminyaka esemthethweni, yesivakashi esibhukha indlu (“isivakashi esibhukhayo”), ibe iminyaka engaba ngu-25 uma nje leyo mfuneko isebenza emhlabeni wonke kubo bonke labo abangaba izivakashi ezibhukhayo, futhi sitshelwe ngokucacile isivakashi ngaphambi kokubhukha. Noma iyiphi iminimamu yobudala isebenza kuphela esivakashini esibhukhile, futhi ayivimbeli iminyaka yezingane noma abanye abantu abahamba nesivakashi esibhukhile.
• Ekuzithokoziseni, setha iminimamu yobudala kuze kufike ku-21 noma njengoba kudingwa umthetho noma umthethonqubo osebenzayo, inqobo nje uma lezo zimfuneko zisetshenziswa emhlabeni wonke kuzo zonke izivakashi, futhi zidalulwe ezivakashini ngaphambi kokubhukha.
• Kumasevisi, setha iminimamu yobudala, kuze kufike ku-18 noma njengoba kudingwa umthetho noma umthethonqubo osebenzayo, uma nje lezo zimfuneko zisetshenziswa emhlabeni wonke kuzo zonke izivakashi futhi zidalulwe ezivakashini ngaphambi kokubhukha.
• Phawula ezindlini zabo noma yimiphi imithetho noma iziqondiso ezisebenzayo ezivimbela izivakashi zeminyaka ethile noma izivakashi ezinezingane noma izinsana (ngokwesibonelo, indlu eyingxenye yenhlangano yezindlu evinjelwe kubantu asebekhulile kuphela).

Ababungazi be-Airbnb bangase bangakwenzi:

• Nquma izivakashi ukuthi indlu ayihlangabezani nezidingo zezivakashi ezineminyaka ethile noma izivakashi ezinezingane noma izinsana.
• Emakhaya, beka imigomo noma imibandela ehlukahlukene noma wenqabe ukubhukha ngenxa yobudala besivakashi noma isimo somndeni, ngaphandle uma lokho kuvinjelwa kudingwa umthetho noma iziqondiso ezisebenzayo.
  • Lokhu kuhlanganisa ukubeka imithetho enjengokuthi “azikho izivakashi ezingaphansi kuka-21,” ukukhokhisa izindleko ezengeziwe ezivakashini ezineminyaka ethile, noma ukudumaza izinhlobo ezithile zokubhukha kwezivakashi ngenxa yobudala noma isimo somndeni.

Ukukhubazeka

Ababungazi bamukelekile ukunikeza imininingwane mayelana nekhaya, isevisi, noma okokuzithokozisa ukuze banikeze izivakashi ezikhubazekile imininingwane eyanele yokwenza isinqumo sokuthi indlu iyazifanela yini, umndeni wabo, noma abanye abantu abahamba nabo.

Ababungazi be-Airbnb bangase:

• Nikeza imininingwane mayelana nezici zezidingo zabakhubazekile zendlu (noma ukungabi nazo) ukuze uvumele izivakashi zinqume ukuthi zibhukhe ikhaya, isevisi, noma okokuzithokozisa noma cha.
• Nikeza imininingwane ngamakhono athile noma amakhono adingekayo Ekuzithokoziseni noma eSevisi.
• Ezindlini zamakhaya ezinezici zezidingo zabanokukhubazeka, bonisa ukuthi izivakashi ezifuna lezo zici ziza kuqala. Lokhu kuhloselwe ukusiza izivakashi ezizuza ezicini ezinjalo.

Ababungazi be-Airbnb bangase bangakwenzi:

• Nquma izivakashi ukuthi ikhaya, isevisi, noma okokuzithokozisa akuhlangabezani nezidingo zezivakashi ezikhubazekile.
• Nqabela noma unciphise ukusetshenziswa kwamadivayisi okuhamba, njengezihlalo zabakhubazekile noma abantu abahamba ngezinyawo.
• Khokhisa izimali ezengeziwe zezivakashi ezinokukhubazeka, kuhlanganise nezimali zezilwane ezifuywayo uma isivakashi sineSilwane Sesevisi (noma Isilwane Sokusekela Ngokomzwelo ezindaweni ezithile noma ezimweni ezithile). Inqubomgomo yethu Yezidingo Zabakhubazekile ihlanganisa imininingwane eyengeziwe mayelana Nesevisi Nezilwane Ezisiza Ngokomzwelo.
• Khuthaza ukubhukha okuvela ezivakashini ezinokukhubazeka.
• Yenqaba ukuxhumana nezivakashi ngezindlela zezidingo zabakhubazekile ezitholakalayo (isib: abahumushi, opharetha, noma ukukhulumisana okubhaliwe).
• Yenqaba izicelo zokubhukha ukuze ugweme izicelo zendawo yokuhlala ezizwakalayo zezivakashi ezikhubazekile (njengoshintsho oluncane emithethweni yendlu). Inqubomgomo yethu Yezidingo Zabakhubazekile ihlanganisa imininingwane eyengeziwe ngezindawo zokuhlala ezinengqondo.

Ubulili Bokuba Ngubani

I-Airbnb ilindele ukuthi umphakathi wethu uhloniphe ubulili obubonakalayo babasebenzisi bethu. Sibheka ubulili bomuntu njenganoma iyiphi i-ID ayiveza noma ayithandayo. Uma umsebenzisi eveza okuthandwa yisabizwana (ngokwesibonelo, he/him, she/her, they/them), ukuthi lokho kukhetha kufanele kuhlonishwe.

Ababungazi be-Airbnb bangase:

• Yenza ikhaya litholakale kuphela ezivakashini zobulili bombungazi uma umbungazi ehlanganyela izindawo ezihlanganyelwayo (ngokwesibonelo, igumbi lokugezela, ikhishi) nezivakashi zakhe.
• Uma ugunyazwa kusengaphambili yi-Airbnb, yenza isevisi noma okokuzithokozisa kutholakalele ubulili obubodwa kuphela ezimweni ezithile, njengokukhuthaza ukuphepha, ubumfihlo, noma ukuhambisana nomthetho osebenzayo.

Ababungazi be-Airbnb bangase bangakwenzi:

• Yenqaba ukubhukha noma ubeke ukwelashwa okuhlukile ngoba umbungazi akavumelani nobulili obubonisiwe besivakashi noma ngoba isivakashi siveza ngaphandle kobulili obubili.

Ulimi Olubandlululayo

• Abasebenzisi be-Airbnb akufanele basebenzise ulimi oludinga ukungabandlululi, ukuhlukaniswa, udlame, ukwehla, ukuthukwa, imicabango, noma ukufuna ukudlulisela ukungaphansi komuntu ngenxa yesici esivikelekile. Lokhu kuhlanganisa ukusetshenziswa kwenhlamba, izinhlangano ezingezinhle, ukubhekisela kumuntu oshintsha ubulili ngegama lakhe langaphambi kokushintshwa kobulili (isib: ukubizwa ngegama lobulili obungekho, ama-microaggressions, nazo zonke ezinye izinhlobo zenkulumo enenzondo.

Izimpawu, Izithombe, Nezinto Ezinenzondo Nezibandlululayo

• Abasebenzisi be-Airbnb akufanele babonise izimpawu, izinto, ama-logo, iziqubulo, noma izithombe ezingabantu abanenzondo, abacabangelayo ngenxa yesici esivikelwe, noma babonise incazelo yobandlulula. Lokhu kuhlanganisa izithombe ezibonisa izimpawu zobandlululo noma zobandlululo (okuhlanganisa izimpawu ezinekhodi), abaholi bamaqembu enzondo, noma imibono enganembile.
• I-Airbnb iyakwenqabela izinhlobo ezithile zezindlu zase-US njengalezo okungenzeka: (i) izitshalo zangaphambili lapho abantu ababeyizigqila babehlala khona noma besebenza khona, (ii) izakhiwo eziklanyelwe kuphela ukuhlalisa abantu abayizigqila, kanye (iii) nokunikezwayo okukhazimulisa ubugqila. Funda kabanzi ngalokhu kuvinjelwa kokuthi Izilungiso Zeminyaka Eyisithupha Emsebenzini we-Airbnb Wokulwa Nokubandlulula Nokwakha Ukungabandlululi.

Imigomo Yesevisi kanye Nomthetho Wendawo

Imigomo Yesevisi yethu idinga ukuthi abasebenzisi baqonde futhi balandele imithetho noma iziqondiso ezisebenza kubo. Ngaphezu kwalokho, lapho le nqubomgomo inikeza izivikelo ezengeziwe futhi ingangqubuzani nemithetho noma iziqondiso ezisebenzayo, silindele ukuthi abasebenzisi balandele le nqubomgomo.

• Imithetho noma iziqondiso ezisebenzayo zingadinga ukuthi ababungazi abathile benze umehluko wendawo yokuhlala owephula le nqubomgomo. Kulezi zimo, asidingi ukuthi ababungazi baphule leyo mithetho noma iziqondiso ezisebenzayo noma bamukele izivakashi ezingabeka ababungazi engozini yangempela futhi ebonakalayo yesibopho esingokomthetho noma ukulimala ngokomzimba.
• Ababungazi bavunyelwe ukuchaza imingcele yezomthetho ebalulekile ngezivakashi ukuba ziyazi ngendlela ecacile, eyiqiniso nengeyona i-ogatory.

Uma ungekho umthetho noma umthethonqubo osebenzayo enkingeni ethile, le nqubomgomo iyalawula.

Indlela Yokubika Ukwephulwa Komthetho

Uma ukholelwa ukuthi uye wabandlululwa, noma ufuna ukubika umsebenzisi, iphrofayili, indlu, noma umyalezo wokuziphatha okubandlululayo, unezindlela ezimbalwa ezitholakalayo zokusenzela umbiko. Ungakwazi:

• Chofoza noma uthephe okuthi Bika ifulege lesi sithonjana sendlu ku-app ye-Airbnb.
• Xhumana nathi ngokuqondile, ukhumbule ukushiya igama lakho nemininingwane eqondile mayelana nesigameko (okuhlanganisa usuku(izinsuku), abantu abathintekayo, nenombolo yokubhukha, uma ikhona).

Uma isivakashi sinomuzwa wokuthi sibhekane nobandlululo oluye lwaphumela ekutheni sinqatshelwe ukufinyelela ekhaya, isevisi, noma okokuzithokozisa noma singakwazi ukubhukha noma ukuhlala eKhaya noma ukubamba iqhaza eSevisi noma Ekuzithokoziseni, i-Airbnb izophenya umbiko. Ngokufanayo, ngaphansi kweNqubomgomo yethu Yeminyango Evulekile, i-Airbnb inikeza usizo lokubhukha uma kudingeka ukusiza amakhaya izivakashi zithole enye indawo yokuhlala. Sinamaqembu azinikele asebenzisa Inqubomgomo Yokungabandlululi futhi athatha yonke imibiko yobandlululo ngokungathi sína.

Thola imininingwane eyengeziwe ngemibuzo evamile ehlobene Nomthetho Wokungabandlululi.